Job Description

A trucking company located in Des Plaines, IL is looking for an Over-the-Phone Maintenance Service Associate.

The associate will be responsible for handling driver inquiries and issues over the phone, for breakdowns and support.
This includes answering calls from drivers and vendors, troubleshooting problems, and providing solutions in a timely and professional manner.

The ideal candidate will have strong negotiating skills and be able to quickly find solutions to customer issues. They should also have excellent communication and interpersonal skills, with the ability to work under pressure in a fast-paced environment.

The Over-the-Phone Maintenance Service Associate will work as part of a team, reporting to the Service Manager.

Experience in the diesel mechanic/logistics industry is a plus but not required.

If you have strong negotiation skills and enjoy helping customers solve problems over the phone, we encourage you to apply for this exciting opportunity.

Send your resume to cecilia@driveaceusa.com, or if you need more information, call (563) 214-1212, ext 302.