Job Description

Overview:

The Fleet Manager is a key operations link between the organization and both drivers and customers. The primary responsibilities of this position are to coach/mentor a group of experienced drivers and achieve specific customer service and key company goals.

Responsibilities:

Manage dedicated road drivers and assist with local fleet. Assist in managing messaging for overall operation.

The Fleet Manager is responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel ( MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker's Comp, Random Drug), Maintenance (PM Services, Equipment Inspections)

Goals:

1) To know the current status of all trucks in your fleet.

2) To meet the customer requirements, both internal (drivers, coworkers) and external customers (clients). Our goal is 99% or better for external customers.

3) To retain a quality driving force by exceeding the needs of our customers and drivers.

4) Profitability through providing consistent utilization of miles .

5) Accurate computer data at all times in order to eliminate errors.

6) Protect the public and the financial well being of the company by following the legal hours of service at all times without exception.

Expectations:

1) Accurate PTAs.

2) Pull 8 week average miles for fleet/evaluate.

3) Work with internally to maximize utilization.

4) Work equipment in for PM services. Goal 0 overdue.

5) Go over the shift turnover from the previous shift and take the required action.

6) Monitor all equipment throughout the day.

7) Ensure that all messages from drivers are answered within 15 minutes.

8) Update customer on all situations that will effect Service.

9) Check driver expectations daily.

10) Address all driver issue identified as quickly as possible. Involve a manager when necessary.

11) Update driver Comments Fields as needed.

12) Ensure all equipment is running and all drivers available.

13) Maintain driver weekend schedule.

14) Be available for your on call weekend.

15) Communicate with customer, driver, manager.